Plan smarter,
travel easier.
Destination guides, pre-trip checklists, app walkthroughs, and quick answers — the things UrTravelPro clients ask us about, collected in one place.
Troubleshootings
9 guides
My client didn't get their portal invite
Walk through the five common reasons a portal invite never reaches the client — spam folder, wrong email on the contact record, expired claim link, domain-level delivery block, or an old link the client clicked after you resent.
Client can't log into the portal
Your client says the magic link doesn't work, or they can't sign in. Walk through the common causes — expired claim link, wrong email, link clicked in the wrong browser, already-claimed link, account disabled — and how to resend.
Client says they can't see my proposal
You shared a proposal but the client says nothing's there. Walk through the common causes — link was minted but never sent, proposal was unpublished, link landed on a custom domain that's not Live yet — and how to fix each.
My file won't upload
A trip-file or passport upload is failing? Walk through the size cap, the MIME allowlist, virus-scan rejections, and slow-connection issues — and how to retry.
Troubleshooting Trips
An index of every troubleshooting article in the Trips help library — what each one covers in one line — plus how to open a support ticket when the article does not fix it.
My custom domain won't connect
Your portal won't serve from your custom hostname yet? Walk through the four common causes — wrong CNAME, SSL still being issued, Apple Pay not re-registered, conflicting DNS records — and how to fix each one.
Stripe payments aren't working
When your Stripe Connect setup looks done but payments aren't working, the cause is almost always one of five things. Here's how to spot which one and what to do.
Commissions aren't posting to Books
Why a commission you marked received in Trips isn't showing up in Books — and how to get it flowing again. Covers the paused integration banner, an unfinished mapping, an archived account, a transient outage, and the wrong-org sanity check.
Emails not sending from my Gmail
Trip emails aren't going out from your Gmail address? Walk through the five common causes — connection dropped, fell back to our backup sender, Workspace admin blocked it, replies not threading, or you hit Gmail's daily limit — and how to fix each one.